How can we help?
A person reads every message and replies as soon as they can.
Email us
Questions, bugs or a number that looks wrong. Include your HubSpot portal ID and, if you can, the company record.
Read the docs
How MRR is calculated, how to model upgrades and cancellations, and every property explained.
Check a number yourself
Every company has an MRR audit log property that lists the line items behind its MRR. In the dashboard, open the customer for a timeline.
A company shows $0 but has a deal. Why?
Only recurring line items on Closed Won deals count, and only between their start and end dates. Check that the deal is Closed Won, the line item has a billing frequency, and its start date has arrived.
I changed a deal but the number didn't move.
Updates arrive about ten seconds after the last edit. If nothing changes after a minute, use Recalculate on the customer in the dashboard and let us know.
How do I remove the app and my data?
In the dashboard, go to Settings → Delete data and disconnect: it uninstalls the app and deletes everything we store at once. If you uninstall from HubSpot → Settings → Integrations → Connected apps instead, your data is deleted automatically after 30 days. The properties stay on your records until you delete them in HubSpot.